Customers request their cash
The world’s most popular digital currency exchange, Coinbase, is under fire from angry customers over its decision not to support a fresh version of bitcoin that could also make it vulnerable to “ruinous legal trouble,” according to a prominent legal scholar.
Coinbase’s headaches are tied to a breakaway faction of bitcoin miners, who are responsible both for generating fresh coins and for the software called blockchain that is used to record transactions. On August 1, the miners will implement a software update that will create a so-called “fork” and result in two versions of the bitcoin blockchain—and two forms of the currency as well.
The creation of the fresh currency means every existing bitcoin holder is entitled to an equal amount of what the breakaway miners call “Bitcoin Cash.” Coinbase’s decision against supporting the fresh version, however, means its customers will not receive this benefit.
This is significant because the fresh Bitcoin Cash is expected to be worth real money. As of July 31, futures markets predict a unit of the fresh currency will be worth hundreds of dollars.
This has led customers to post angry messages on Coinbase message boards, accusing the company of stealing their property and menacing class activity lawsuits.
Such a lawsuit may not be far-fetched, according to Tim Wu, a prominent legal scholar who writes extensively about technology. In a series of tweets, he likened Coinbase’s decision to a broker withholding shares from its customers.
In my opinion, @coinbase is courting serious, maybe ruinous legal trouble if it doesn’t give its users the utter value of the Bitcoin fork
Imagine a stock split where the broker declined to issue the fresh stock to its owners- that the @coincase position right now
In an email to Fortune, Wu added that common law property rules mean that the freshly issued Bitcoin Cash belongs to the Coinbase customers in the same way a newborn calf belongs to the proprietor of a cow.
Coinbase, however, has been conspicuously advising its customers that it does not intend to support any fresh currency that emerges from a bitcoin fork. In addition, a section of the company’s terms of service (titled “forked protocols) clearly state Coinbase has the discretion whether to support any switches to the software that underlies digital currency like bitcoin.
Wu, tho’, is not persuaded that terms-of-service will be enough for Coinbase to deflect responsibility for Bitcoin Cash.
“My bottom line is that, if you’re holding cows for someone else, I’m not sure it’s enough to say ‘,we don’t sell veal’,” said Wu, who added that his assessment was still preliminary.
As for Coinbase, a spokesperson stated that the company has no intention of keeping customers’ Bitcoin Cash for itself or even access the “cash” at all. He added that, if Coinbase determines to support Bitcoin Cash in the future, it will distribute the balances that accrue at the time of the August 1 fork.
Up until July 31, Coinbase customers who wished to access their Bitcoin Cash, they would need to transfer their funds to an outside bitcoin wallet. But such a step, while not very technical, may be outside the convenience zone of the everyday crypto-currency investors to which Coinbase caters.
Worried about security — or the price of bitcoin?
Coinbase customers wondering if they’ll ever get their forearms on their Bitcoin Cash may take some convenience in what happened following a similar digital currency fork—involving a currency called Ethereum—last year. In that case, Coinbase eventually let customers withdraw their share of the fresh currency, known as “Ethereum Classic,” even tho’ it still does not permit it to be bought and sold on the Coinbase site.
There’s no ensure, of course, that Coinbase will create a similar withdrawal system for Bitcoin Cash. But there will likely be public relations pressure—and maybe legal pressure too—for the company to do so, especially if the value of Bitcoin Cash starts to climb.
Indeed, this issue of crypto-currency prices is likely what underlies the decision by Coinbase and some other exchanges not to support the Bitcoin Cash fork.
“If I put myself into the mind of one of those exchanges, they’re kind of damned if they do and damned if they don’t [support a fork] because their success depends on the price of bitcoin,” said Stefan Thomas, the CTO of crypto-currency company Ripple.
According to Thomas, exchanges dislike forks because it undercuts the network effects that increase the value of digital currencies like bitcoin. On the other mitt, he says a failure to support a forked version of the currency can lead to companies leaving a given exchange in favor of one that will.
Thomas added that Ripple’s own digital currency, known as XRP, is less vulnerable to forks or unpredictable switches because, unlike bitcoin, it relies on voting measures that favor users more than miners.
Coinbase declined to say whether its stance towards Bitcoin Cash is because of any concern about the price of bitcoin. But a source close to the company who did not wish to speak publicly told Fortune that a big reason for its decision relates to the cost and complexity of supporting a fresh type of currency, and for ensuring that any fresh currency is secure from robberies.
This is unlikely to be the end of the drama for the bitcoin owners. Even however it appeared the bitcoin community reached a consensus in mid-July over improving its underlying blockchain software, those improvements have yet to be put into effect, and another fork could occur in the future.
All of the controversy over the August 1 fork, however, emerges to have done little to spook crypto-currency. As of Monday evening, bitcoin prices were around $Two,850, not far from its all-time high of just over $Three,000.
Correction: an earlier version of this story said Coinbase customers could, prior to July 31, transfer custody of the “private keys” to their Coinbase wallet. It’s been amended to say Coinbase required customers to stir their bitcoin to an outside wallet.
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